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Customer web booking management

Reschedule, cancel, pay balances, review booking status, and contact support from customer web.

Last updated Apr 27, 2026 · 1 min read

In this article

  • Use booking detail for actions
  • Status checks

Customer web booking management gives you the clearest view of appointment status, payment status, provider details, receipts, and next actions.

Use booking detail for actions

beautonomi.co.za/account/bookings/abc123
Booking detail

Balayage & trim

Glow Studio · Sat 14 Jul · 2:00 PM

ConfirmedAt salon

R1,200 paid via Paystack · Receipt #BN-4821

Cancellation policy applies

Free reschedule up to 24 hours before your appointment.

Reschedule, pay, message, or review from booking detail
  • Pay any outstanding deposit, balance, or additional charge from the booking detail page.
  • Reschedule only when the provider policy and booking status allow it.
  • Cancel from the booking when cancellation is still available, then review any refund or fee result.
  • Message or support from the related booking so the provider or support team has context.

Status checks

Open the booking again after payment, cancellation, or reschedule requests if you need the latest server-confirmed state. Avoid creating a duplicate booking while waiting for a payment redirect to finish.

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    Manage bookings, calendars, realtime updates, and action counters on provider web.

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In this article

  • Use booking detail for actions
  • Status checks